Aiven: Aiven Console is down
Aiven reported a major Console outage starting 2026-09-21 04:57 UTC, preventing login and support ticket creation through the portal. A fix restored functionality at 09-21 06:01 UTC; the incident was resolved at 2026-09-21 08:25 UTC after 3 h 27 min. Customers needing urgent assistance were directed to support@aiven.io.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Aiven
Timeline of updates
- investigating
We are currently investigating reports of users being unable to log in to the Aiven console. We will share further updates as soon as possible.
- investigating
We are still investigating an issue affecting the Aiven Console. Customers are currently unable to create or submit new support tickets directly through the portal. If you require assistance with an urgent issue unrelated to the Aiven Console being down, please send an email to support@aiven.io: mailto:support@aiven.io. Our support team will process your request directly.
- monitoring
A fix has been deployed for Aiven Console and portal functionality is restored. We are currently monitoring performance. If you encounter any issues, please email support@aiven.io: mailto:support@aiven.io
- resolved
This incident has been resolved. Aiven Console login and support ticket creation through the portal are fully functional again. We continued to monitor performance and have seen no further issues. If you encounter any problems, please email support@aiven.io: mailto:support@aiven.io.
Rewindex changes for this incident
- Major incident: Aiven Console is down 2026-09-21 04:57 UTC
Impact, status and times are the vendor’s own, as last archived. View on status.aiven.io (opens in new tab). Aiven profile · Recent Aiven incidents · Markdown · JSON