Changes / Jira / Jira : Incoming emails partial outage
Jira: Major incident: Jira : Incoming emails partial outage
Summary
Jira reported a major outage affecting Jira and JSM customers using Microsoft OAuth to create tickets from email: incoming email could not be read. It started at 2026-06-19 22:46 UTC and was resolved at 2026-06-26 05:13 UTC, lasting 6 days 6 h. New email processing was fixed; affected customers were instructed to re-authorize their Microsoft mail server.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Jira : Incoming emails partial outage
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After: major
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After: resolved
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After: 2026-06-19 22:46 UTC
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After: 2026-06-26 05:13 UTC
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After: Administration, Authentication and User Management, Automation for Jira, Create and edit, Marketplace, Mobile, Notifications, Purchasing & Licensing, Search, Signup, Viewing content
Before: not present
After: Jira and JSM customers using Microsoft OAuth for automatic creation of Jira tickets from email were unable to read email. This is now fixed and functional for all new incoming email processing.
The impacted customers during the incident period need to re-authorise the Microsoft mail server to restore and below are the instructions.
To re-authorise an incoming Microsoft mail server:
Login in Jira as Admin
Select > System
Select Mail > Incoming Mail.
Select Edit incoming mail server.
Select re-authorise .
Enter your Microsoft credentials to continue using your Microsoft mail server.
Before: not present
After: Our team has proactively reached out to all impacted organizations providing the below instructions to re-authorize their Microsoft mail server. If you are still experiencing this issue, please attempt to complete the re-authorization as advised below.
If further issues still occur that you believe to be related to this incident, please reach out to Atlassian support for further assistance.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Jira : Incoming emails partial outage (this change) Jira reported a major outage affecting Jira and JSM customers using Microsoft OAuth to create tickets from email: incoming email could not be read. It started at 2026-06-19 22:46 UTC and was resolved at 2026-06-26 05:13 UTC, lasting 6 days 6 h. New email processing was fixed; affected customers were instructed to re-authorize their Microsoft mail server. | Major incident |