Jira: Jira : Incoming emails partial outage
Jira reported a major outage affecting Jira and JSM customers using Microsoft OAuth to create tickets from email: incoming email could not be read. It started at 2026-06-19 22:46 UTC and was resolved at 2026-06-26 05:13 UTC, lasting 6 days 6 h. New email processing was fixed; affected customers were instructed to re-authorize their Microsoft mail server.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Purchasing & LicensingMobileMarketplaceAutomation for JiraCreate and editSignupViewing contentAdministrationSearchAuthentication and User ManagementNotifications
Timeline of updates
- monitoring
Jira and JSM customers using Microsoft OAuth for automatic creation of Jira tickets from email were unable to read email. This is now fixed and functional for all new incoming email processing. The impacted customers during the incident period need to re-authorise the Microsoft mail server to restore and below are the instructions. To re-authorise an incoming Microsoft mail server: Login in Jira as Admin Select > System Select Mail > Incoming Mail. Select Edit incoming mail server. Select re-authorise . Enter your Microsoft credentials to continue using your Microsoft mail server.
- resolved
Our team has proactively reached out to all impacted organizations providing the below instructions to re-authorize their Microsoft mail server. If you are still experiencing this issue, please attempt to complete the re-authorization as advised below. If further issues still occur that you believe to be related to this incident, please reach out to Atlassian support for further assistance.
Rewindex changes for this incident
- Major incident: Jira : Incoming emails partial outage 2026-06-19 22:46 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Jira profile · Recent Jira incidents · Markdown · JSON