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ChangesRetell AIMultilingual transcription issues

Retell AI: Major incident: Multilingual transcription issues

Major incidentmajor (vendor)Changed Detected stspg.io (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Retell AI removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: Multilingual transcription issues
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-01-22 23:37 UTC
AddedResolved time#5
Before: not present
After: 2026-01-22 23:48 UTC
AddedAffected components#6
Before: not present
After: End to End Calling - Phone Call, End to End Calling - Web Call, Phone Call, Web Call
AddedUpdateinvestigating#7
Before: not present
After: We're aware of issues affecting multilingual transcription and are actively investigating.
AddedUpdateresolved#8
Before: not present
After: The issue appears to be resolved and multilingual transcription is recovering. We'll keep monitoring to ensure stability.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

Thursday, January 22

1 incident change

All Retell AI changesRetell AI profileMarkdownJSON