# Retell AI: Major incident: Multilingual transcription issues

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-01-22 23:37 UTC · Detected: 2026-10-19 17:03 UTC
- [Source: https://stspg.io/qhqb841phhnc](https://stspg.io/qhqb841phhnc)
- [Company: Retell AI](https://rewindex.com/company/retell-ai.md)
- Versions: before (none: first archived) → after incident\_version:682/bq24ycbscsj4@129a94d846b2
- Change 1 of 1 for this incident

Incident page (full timeline): [Multilingual transcription issues](https://rewindex.com/company/retell-ai/incidents/bq24ycbscsj4.md)
## What changed

**1. Added: Title**

```diff
+ Multilingual transcription issues
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-01-22 23:37 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-01-22 23:48 UTC
```

**6. Added: Affected components**

```diff
+ End to End Calling - Phone Call, End to End Calling - Web Call, Phone Call, Web Call
```

**7. Added: Update** (investigating) · 2026-01-22 23:37 UTC

```diff
+ We're aware of issues affecting multilingual transcription and are actively investigating.
```

**8. Added: Update** (resolved) · 2026-01-22 23:48 UTC

```diff
+ The issue appears to be resolved and multilingual transcription is recovering. We'll keep monitoring to ensure stability.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-01-22 23:37 UTC | Major incident: Multilingual transcription issues (this change) | major |

All Retell AI changes: [timeline](https://rewindex.com/company/retell-ai/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i18220243eea0c1 · Markdown: https://rewindex.com/change/i18220243eea0c1.md · JSON: https://rewindex.com/api/v1/changes/i18220243eea0c1 · Generated 2026-10-19T23:13:31.289Z