Changes / Travis CI / Synchronization with GitHub fails
Travis CI: Major incident: Synchronization with GitHub fails
Summary
A major Travis CI GitHub synchronization outage prevented new repository activation and build triggering. It started 2022-12-20 14:13 UTC and was resolved 2022-12-20 15:44 UTC (1 h 30 min). Travis CI drained the pending GitHub API queue; affected customers may need to reinstall the Travis CI GitHub App.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Synchronization with GitHub fails
Before: not present
After: major
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After: resolved
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After: 2022-12-20 14:13 UTC
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After: 2022-12-20 15:44 UTC
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After: Background Processing - User Sync, User Sync
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After: We are currently investigating the issue.
The symptoms are that either adding new repository or installing Travis CI GitHub App from scratch results in repositories not being activated and builds cannot be triggered.
Before: not present
After: The issue has been identified, fix is being implemented.
Adding/activating new repos will not work for now.
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After: We're draining the pending messages to GitHub API queue. It may take some time before all affected accounts are enabled again.
Before: not present
After: User synchronization operational. The queue drain was finished at GMT 13:00. We will be monitoring the situation over next hours, looking for any remaining issues caused by the incident. You may need to reinstall Travis CI GitHub App if you added a new repository or created a new account between 19 December 2022 12:06:34 and 20 December 2022 GMT 13:00:00.
Before: not present
After: This incident has been resolved.
You may need to reinstall Travis CI GitHub App if you added a new repository or created a new account between 19 December 2022 12:06:34 and 20 December 2022 GMT 13:00:00.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Synchronization with GitHub fails (this change) A major Travis CI GitHub synchronization outage prevented new repository activation and build triggering. It started 2022-12-20 14:13 UTC and was resolved 2022-12-20 15:44 UTC (1 h 30 min). Travis CI drained the pending GitHub API queue; affected customers may need to reinstall the Travis CI GitHub App. | Major incident |
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