# Travis CI: Major incident: Synchronization with GitHub fails

**Summary:** A major Travis CI GitHub synchronization outage prevented new repository activation and build triggering. It started 2022-12-20 14:13 UTC and was resolved 2022-12-20 15:44 UTC (1 h 30 min). Travis CI drained the pending GitHub API queue; affected customers may need to reinstall the Travis CI GitHub App. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2022-12-20 14:13 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/8zbhgt479x28](https://stspg.io/8zbhgt479x28)
- [Company: Travis CI](https://rewindex.com/company/travis-ci.md)
- Versions: before (none: first archived) → after incident\_version:213/nhjcl3364tgg@50db0ae21f46
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Synchronization with GitHub fails
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2022-12-20 14:13 UTC
```

**5. Added: Resolved time**

```diff
+ 2022-12-20 15:44 UTC
```

**6. Added: Affected components**

```diff
+ Background Processing - User Sync, User Sync
```

**7. Added: Update** (investigating) · 2022-12-20 11:30 UTC

```diff
+ We are currently investigating the issue. The symptoms are that either adding new repository or installing Travis CI GitHub App from scratch results in repositories not being activated and builds cannot be triggered.
```

**8. Added: Update** (identified) · 2022-12-20 11:41 UTC

```diff
+ The issue has been identified, fix is being implemented. Adding/activating new repos will not work for now.
```

**9. Added: Update** (monitoring) · 2022-12-20 12:11 UTC

```diff
+ We're draining the pending messages to GitHub API queue. It may take some time before all affected accounts are enabled again.
```

**10. Added: Update** (monitoring) · 2022-12-20 14:13 UTC

```diff
+ User synchronization operational. The queue drain was finished at GMT 13:00. We will be monitoring the situation over next hours, looking for any remaining issues caused by the incident. You may need to reinstall Travis CI GitHub App if you added a new repository or created a new account between 19 December 2022 12:06:34 and 20 December 2022 GMT 13:00:00.
```

**11. Added: Update** (resolved) · 2022-12-20 15:44 UTC

```diff
+ This incident has been resolved. You may need to reinstall Travis CI GitHub App if you added a new repository or created a new account between 19 December 2022 12:06:34 and 20 December 2022 GMT 13:00:00.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2022-12-20 14:13 UTC | Major incident: Synchronization with GitHub fails (this change) | outage |

All Travis CI changes: [timeline](https://rewindex.com/company/travis-ci/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i15b232413d3e28 · Markdown: https://rewindex.com/change/i15b232413d3e28.md · JSON: https://rewindex.com/api/v1/changes/i15b232413d3e28 · Generated 2026-10-18T03:33:51.918Z