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Travis CI: Synchronization with GitHub fails

Impact: majorStatus: resolvedStarted Resolved (1.5 h)5 updatesSource: stspg.io (opens in new tab)
Summary

A major Travis CI GitHub synchronization outage prevented new repository activation and build triggering. It started 2022-12-20 14:13 UTC and was resolved 2022-12-20 15:44 UTC (1 h 30 min). Travis CI drained the pending GitHub API queue; affected customers may need to reinstall the Travis CI GitHub App.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Background Processing - User SyncUser Sync

Timeline of updates

  1. investigating

    We are currently investigating the issue. The symptoms are that either adding new repository or installing Travis CI GitHub App from scratch results in repositories not being activated and builds cannot be triggered.

  2. identified

    The issue has been identified, fix is being implemented. Adding/activating new repos will not work for now.

  3. monitoring

    We're draining the pending messages to GitHub API queue. It may take some time before all affected accounts are enabled again.

  4. monitoring

    User synchronization operational. The queue drain was finished at GMT 13:00. We will be monitoring the situation over next hours, looking for any remaining issues caused by the incident. You may need to reinstall Travis CI GitHub App if you added a new repository or created a new account between 19 December 2022 12:06:34 and 20 December 2022 GMT 13:00:00.

  5. resolved

    This incident has been resolved. You may need to reinstall Travis CI GitHub App if you added a new repository or created a new account between 19 December 2022 12:06:34 and 20 December 2022 GMT 13:00:00.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Travis CI profile · Recent Travis CI incidents · Markdown · JSON