Changes / JFrog / JFrog Cloud Platform Unavailable (UI only) For Some Customers Due to Login Issues

JFrog: Critical incident: JFrog Cloud Platform Unavailable (UI only) For Some Customers Due to Login Issues

Summary

JFrog reported a critical UI-login outage for some customers in APAC - SouthEast1 (Singapore) - AWS, Europe - West2 (London) - GCP, and US - West (California) - Azure. It started 2025-03-05 13:49 UTC and was resolved at 2025-03-05 14:42 UTC (52 min); JFrog reported implementing a fix.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: JFrog Cloud Platform Unavailable (UI only) For Some Customers Due to Login Issues
AddedImpact#2
Before: not present
After: critical
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2025-03-05 13:49 UTC
AddedResolved time#5
Before: not present
After: 2025-03-05 14:42 UTC
AddedAffected components#6
Before: not present
After: APAC - SouthEast1 (Singapore) - AWS - Web UI, Europe - West2 (London) - GCP - Web UI, US - West (California) - Azure - Web UI, Web UI
AddedUpdateinvestigating#7
Before: not present
After: We are investigating an availability issue that is impacting some JFrog Cloud Platform customers. Should Impact only UI logins. We will provide more details within the next hour.
AddedUpdatemonitoring#8
Before: not present
After: A fix has been implemented and we are monitoring the results.
AddedUpdateinvestigating#9
Before: not present
After: We are currently investigating this issue.
AddedUpdatemonitoring#10
Before: not present
After: A fix has been implemented and we are monitoring the results.
AddedUpdateresolved#11
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Critical incident: JFrog Cloud Platform Unavailable (UI only) For Some Customers Due to Login Issues (this change)
JFrog reported a critical UI-login outage for some customers in APAC - SouthEast1 (Singapore) - AWS, Europe - West2 (London) - GCP, and US - West (California) - Azure. It started 2025-03-05 13:49 UTC and was resolved at 2025-03-05 14:42 UTC (52 min); JFrog reported implementing a fix.
Major incident

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