# JFrog: Critical incident: JFrog Cloud Platform Unavailable (UI only) For Some Customers Due to Login Issues

**Summary:** JFrog reported a critical UI-login outage for some customers in APAC - SouthEast1 (Singapore) - AWS, Europe - West2 (London) - GCP, and US - West (California) - Azure. It started 2025-03-05 13:49 UTC and was resolved at 2025-03-05 14:42 UTC (52 min); JFrog reported implementing a fix. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-03-05 13:49 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/401r30m8mhq0](https://stspg.io/401r30m8mhq0)
- [Company: JFrog](https://rewindex.com/company/jfrog.md)
- Versions: before (none: first archived) → after incident\_version:194/plqjnc64yl9v@826e2222f690
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ JFrog Cloud Platform Unavailable (UI only) For Some Customers Due to Login Issues
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-03-05 13:49 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-03-05 14:42 UTC
```

**6. Added: Affected components**

```diff
+ APAC - SouthEast1 (Singapore) - AWS - Web UI, Europe - West2 (London) - GCP - Web UI, US - West (California) - Azure - Web UI, Web UI
```

**7. Added: Update** (investigating) · 2025-03-05 13:49 UTC

```diff
+ We are investigating an availability issue that is impacting some JFrog Cloud Platform customers. Should Impact only UI logins. We will provide more details within the next hour.
```

**8. Added: Update** (monitoring) · 2025-03-05 14:35 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (investigating) · 2025-03-05 14:35 UTC

```diff
+ We are currently investigating this issue.
```

**10. Added: Update** (monitoring) · 2025-03-05 14:36 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**11. Added: Update** (resolved) · 2025-03-05 14:42 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-03-05 13:49 UTC | Critical incident: JFrog Cloud Platform Unavailable (UI only) For Some Customers Due to Login Issues (this change) | outage |

All JFrog changes: [timeline](https://rewindex.com/company/jfrog/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i0e4dd5a6b93167 · Markdown: https://rewindex.com/change/i0e4dd5a6b93167.md · JSON: https://rewindex.com/api/v1/changes/i0e4dd5a6b93167 · Generated 2026-10-18T02:54:51.661Z