rewindex

ChangesHightouchSome syncs failing to initiate

Hightouch: Major incident: Some syncs failing to initiate

Major incidentoutage (model (Jev), 95%)Changed Detected status.hightouch.io (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Hightouch removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: Some syncs failing to initiate
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2025-12-24 20:14 UTC
AddedResolved time#5
Before: not present
After: 2025-12-24 20:14 UTC
AddedAffected components#6
Before: not present
After: AWS ap-south-1 - Mumbai, AWS eu-west-1 - Ireland, AWS us-east-1 - N. Virginia, Azure eastus - Virginia, GCP europe-west1 - Belgium, GCP us-east4 - N. Virginia
AddedUpdateinvestigating#7
Before: not present
After: We are currently investigating this issue.
AddedUpdateresolved#8
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

History of this incident

Wednesday, December 24, 2025

1 incident change

Cite this

Major incident: Some syncs failing to initiate on Hightouch’s status page, changed 2025-12-24 20:14 UTC (change 1 of 1).

Title
Major incident: Some syncs failing to initiate
Vendor
Hightouch
Date
URL
https://rewindex.com/change/i0e18fb6b4d8a04

All Hightouch changesHightouch profileMarkdownJSON