# Hightouch: Major incident: Some syncs failing to initiate

> Major incident: Some syncs failing to initiate. Detected 2026-11-04 by Rewindex: what changed on Hightouch’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/i0e18fb6b4d8a04
Last updated: 2026-11-04T08:43:46Z

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-12-24 20:14 UTC · Detected: 2026-11-04 08:43 UTC
- [Source: https://status.hightouch.io/incidents/pjww85fl22nw](https://status.hightouch.io/incidents/pjww85fl22nw)
- [Company: Hightouch](https://rewindex.com/company/hightouch.md)
- Versions: before (none: first archived) → after incident\_version:149/pjww85fl22nw@8359086fcd23
- Change 1 of 1 for this incident

Incident page (full timeline): [Some syncs failing to initiate](https://rewindex.com/company/hightouch/incidents/pjww85fl22nw.md)
## What changed

**1. Added: Title**

```diff
+ Some syncs failing to initiate
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-12-24 20:14 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-12-24 20:14 UTC
```

**6. Added: Affected components**

```diff
+ AWS ap-south-1 - Mumbai, AWS eu-west-1 - Ireland, AWS us-east-1 - N. Virginia, Azure eastus - Virginia, GCP europe-west1 - Belgium, GCP us-east4 - N. Virginia
```

**7. Added: Update** (investigating) · 2025-12-24 19:40 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (resolved) · 2025-12-24 20:14 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-12-24 20:14 UTC | Major incident: Some syncs failing to initiate (this change) | outage |

All Hightouch changes: [timeline](https://rewindex.com/company/hightouch/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Major incident: Some syncs failing to initiate on Hightouch’s status page, changed 2025-12-24 20:14 UTC (change 1 of 1).

- Canonical URL: https://rewindex.com/change/i0e18fb6b4d8a04
- Citation: Hightouch, “Major incident: Some syncs failing to initiate” (2025-12-24 20:14 UTC). Archived by Rewindex: https://rewindex.com/change/i0e18fb6b4d8a04 (CC BY 4.0).
- Markdown link: `[Hightouch: Major incident: Some syncs failing to initiate (2025-12-24)](https://rewindex.com/change/i0e18fb6b4d8a04)`


---
Canonical: https://rewindex.com/change/i0e18fb6b4d8a04 · Markdown: https://rewindex.com/change/i0e18fb6b4d8a04.md · JSON: https://rewindex.com/api/v1/changes/i0e18fb6b4d8a04 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T18:47:23.558Z