Changes / RevenueCat / Rico is having issues

RevenueCat: Critical incident: Rico is having issues

Summary

RevenueCat reported a critical Rico outage affecting AI features and Dashboard - AI features, with all service requests failing due to an upstream AI inference provider outage. The incident started at 2026-08-06 17:04 UTC and was resolved at 2026-08-06 18:14 UTC, lasting 1 h 10 min; the provider had recovered and Rico was operating normally by 17:16 UTC.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: Rico is having issues
AddedImpact#2
Before: not present
After: critical
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-08-06 17:04 UTC
AddedResolved time#5
Before: not present
After: 2026-08-06 18:14 UTC
AddedAffected components#6
Before: not present
After: AI features, Dashboard - AI features
AddedUpdateinvestigating#7
Before: not present
After: We are currently investigating a complete outage affecting Rico. All requests to the service are failing at this time. We will provide an update as soon as we have more information.
AddedUpdateidentified#8
Before: not present
After: We've identified the issue: an outage with one of our upstream AI inference providers is causing Rico to fail. This is an external dependency issue, and we are actively monitoring the provider's status and working on mitigation options. We will post another update as soon as we have more information.
AddedUpdatemonitoring#9
Before: not present
After: Our upstream AI inference provider has recovered, and Rico is now operating normally. We're continuing to monitor closely to confirm full stability before marking this resolved. We will provide a final update shortly.
AddedUpdateresolved#10
Before: not present
After: Rico continues recovered and stable, we consider the incident resolved.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Critical incident: Rico is having issues (this change)
RevenueCat reported a critical Rico outage affecting AI features and Dashboard - AI features, with all service requests failing due to an upstream AI inference provider outage. The incident started at 2026-08-06 17:04 UTC and was resolved at 2026-08-06 18:14 UTC, lasting 1 h 10 min; the provider had recovered and Rico was operating normally by 17:16 UTC.
Major incident

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