# RevenueCat: Critical incident: Rico is having issues

**Summary:** RevenueCat reported a critical Rico outage affecting AI features and Dashboard - AI features, with all service requests failing due to an upstream AI inference provider outage. The incident started at 2026-08-06 17:04 UTC and was resolved at 2026-08-06 18:14 UTC, lasting 1 h 10 min; the provider had recovered and Rico was operating normally by 17:16 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-08-06 17:04 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/zbhkby8n4kcm](https://stspg.io/zbhkby8n4kcm)
- [Company: RevenueCat](https://rewindex.com/company/revenuecat.md)
- Versions: before (none: first archived) → after incident\_version:205/2bmcppnycvnv@56574a6322c0
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Rico is having issues
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-06 17:04 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-06 18:14 UTC
```

**6. Added: Affected components**

```diff
+ AI features, Dashboard - AI features
```

**7. Added: Update** (investigating) · 2026-08-06 17:04 UTC

```diff
+ We are currently investigating a complete outage affecting Rico. All requests to the service are failing at this time. We will provide an update as soon as we have more information.
```

**8. Added: Update** (identified) · 2026-08-06 17:06 UTC

```diff
+ We've identified the issue: an outage with one of our upstream AI inference providers is causing Rico to fail. This is an external dependency issue, and we are actively monitoring the provider's status and working on mitigation options. We will post another update as soon as we have more information.
```

**9. Added: Update** (monitoring) · 2026-08-06 17:16 UTC

```diff
+ Our upstream AI inference provider has recovered, and Rico is now operating normally. We're continuing to monitor closely to confirm full stability before marking this resolved. We will provide a final update shortly.
```

**10. Added: Update** (resolved) · 2026-08-06 18:14 UTC

```diff
+ Rico continues recovered and stable, we consider the incident resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-06 17:04 UTC | Critical incident: Rico is having issues (this change) | outage |

All RevenueCat changes: [timeline](https://rewindex.com/company/revenuecat/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i0cea73b0c32c08 · Markdown: https://rewindex.com/change/i0cea73b0c32c08.md · JSON: https://rewindex.com/api/v1/changes/i0cea73b0c32c08 · Generated 2026-10-18T00:38:57.419Z