Changes / SentinelOne / [EU1, NA1] - Multiple Consoles Inaccessible
SentinelOne: Critical incident: [EU1, NA1] - Multiple Consoles Inaccessible
Summary
SentinelOne reported a critical outage affecting console access in Germany (EU1) and USA (NA1), starting 2026-07-12 11:36 UTC and resolved at 2026-07-12 16:58 UTC, lasting 5 h 21 min. The vendor identified the underlying issue without disclosing its cause and confirmed all services were fully restored.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
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After: [EU1, NA1] - Multiple Consoles Inaccessible
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After: critical
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After: resolved
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After: 2026-07-12 11:36 UTC
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After: 2026-07-12 16:58 UTC
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After: AI SIEM (Data) - Germany (EU1), AI SIEM (Data) - USA (NA1), Cloud Security - Germany (EU1), Cloud Security - USA (NA1), Endpoint Security - Germany (EU1), Endpoint Security - USA (NA1), Germany (EU1), Platform Features - Germany (EU1), Platform Features - USA (NA1), Singularity Operations Center and Management Console - Germany (EU1), Singularity Operations Center and Management Console - USA (NA1), Singularity Threat Services - Germany (EU1), Singularity Threat Services - USA (NA1), USA (NA1)
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After: We are aware of the ongoing service interruption and are actively investigating the root cause. We apologize for the inconvenience and appreciate your patience as we work to resolve the issue.
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After: We are aware of the ongoing service interruption during which time your console may be inaccessible. We are actively investigating the root cause. We apologize for the inconvenience and appreciate your patience as we work to resolve the issue.
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After: The underlying issue has been identified and our engineering teams are actively working to implement a fix. We will provide updates as we make progress and appreciate your continued patience as we resolve the incident.
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After: All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: [EU1, NA1] - Multiple Consoles Inaccessible (this change) SentinelOne reported a critical outage affecting console access in Germany (EU1) and USA (NA1), starting 2026-07-12 11:36 UTC and resolved at 2026-07-12 16:58 UTC, lasting 5 h 21 min. The vendor identified the underlying issue without disclosing its cause and confirmed all services were fully restored. | Major incident |
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