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SentinelOne: [EU1, NA1] - Multiple Consoles Inaccessible

Impact: criticalStatus: resolvedStarted Resolved (5.3 h)4 updatesSource: stspg.io (opens in new tab)
Summary

SentinelOne reported a critical outage affecting console access in Germany (EU1) and USA (NA1), starting 2026-07-12 11:36 UTC and resolved at 2026-07-12 16:58 UTC, lasting 5 h 21 min. The vendor identified the underlying issue without disclosing its cause and confirmed all services were fully restored.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Singularity Operations Center and Management Console - USA (NA1)USA (NA1)Germany (EU1)Platform Features - Germany (EU1)Endpoint Security - USA (NA1)USA (NA1)Singularity Threat Services - USA (NA1)USA (NA1)Cloud Security - USA (NA1)USA (NA1)AI SIEM (Data) - Germany (EU1)Germany (EU1)Germany (EU1)Singularity Operations Center and Management Console - Germany (EU1)Endpoint Security - Germany (EU1)Germany (EU1)AI SIEM (Data) - USA (NA1)USA (NA1)Germany (EU1)Singularity Threat Services - Germany (EU1)Cloud Security - Germany (EU1)Germany (EU1)Platform Features - USA (NA1)USA (NA1)

Timeline of updates

  1. investigating

    We are aware of the ongoing service interruption and are actively investigating the root cause. We apologize for the inconvenience and appreciate your patience as we work to resolve the issue.

  2. investigating

    We are aware of the ongoing service interruption during which time your console may be inaccessible. We are actively investigating the root cause. We apologize for the inconvenience and appreciate your patience as we work to resolve the issue.

  3. identified

    The underlying issue has been identified and our engineering teams are actively working to implement a fix. We will provide updates as we make progress and appreciate your continued patience as we resolve the incident.

  4. resolved

    All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). SentinelOne profile · Recent SentinelOne incidents · Markdown · JSON