# SentinelOne: Critical incident: [EU1, NA1] - Multiple Consoles Inaccessible

**Summary:** SentinelOne reported a critical outage affecting console access in Germany (EU1) and USA (NA1), starting 2026-07-12 11:36 UTC and resolved at 2026-07-12 16:58 UTC, lasting 5 h 21 min. The vendor identified the underlying issue without disclosing its cause and confirmed all services were fully restored. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-07-12 11:36 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/krspqxyrs5fg](https://stspg.io/krspqxyrs5fg)
- [Company: SentinelOne](https://rewindex.com/company/sentinelone.md)
- Versions: before (none: first archived) → after incident\_version:317/g96ndszbkhc2@984ed5d52f43
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ [EU1, NA1] - Multiple Consoles Inaccessible
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-12 11:36 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-12 16:58 UTC
```

**6. Added: Affected components**

```diff
+ AI SIEM (Data) - Germany (EU1), AI SIEM (Data) - USA (NA1), Cloud Security - Germany (EU1), Cloud Security - USA (NA1), Endpoint Security - Germany (EU1), Endpoint Security - USA (NA1), Germany (EU1), Platform Features - Germany (EU1), Platform Features - USA (NA1), Singularity Operations Center and Management Console - Germany (EU1), Singularity Operations Center and Management Console - USA (NA1), Singularity Threat Services - Germany (EU1), Singularity Threat Services - USA (NA1), USA (NA1)
```

**7. Added: Update** (investigating) · 2026-07-12 11:36 UTC

```diff
+ We are aware of the ongoing service interruption and are actively investigating the root cause. We apologize for the inconvenience and appreciate your patience as we work to resolve the issue.
```

**8. Added: Update** (investigating) · 2026-07-12 12:00 UTC

```diff
+ We are aware of the ongoing service interruption during which time your console may be inaccessible. We are actively investigating the root cause. We apologize for the inconvenience and appreciate your patience as we work to resolve the issue.
```

**9. Added: Update** (identified) · 2026-07-12 14:37 UTC

```diff
+ The underlying issue has been identified and our engineering teams are actively working to implement a fix. We will provide updates as we make progress and appreciate your continued patience as we resolve the incident.
```

**10. Added: Update** (resolved) · 2026-07-12 16:58 UTC

```diff
+ All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-12 11:36 UTC | Critical incident: \[EU1, NA1\] - Multiple Consoles Inaccessible (this change) | outage |

All SentinelOne changes: [timeline](https://rewindex.com/company/sentinelone/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i0ab2a108069273 · Markdown: https://rewindex.com/change/i0ab2a108069273.md · JSON: https://rewindex.com/api/v1/changes/i0ab2a108069273 · Generated 2026-10-18T03:33:52.505Z