ChangesTelnyxTelnyx's Support AI Assistant (TAIA) - currently unavailable
Telnyx: Major incident: Telnyx's Support AI Assistant (TAIA) - currently unavailable
Summary
Summary pending. The diff below shows exactly what changed.
Incident page: the full timeline of updates
What changed
Struck in red is what Telnyx removed; blue is what they added. Muted text is unchanged context.
Before: not present
After: Telnyx's Support AI Assistant (TAIA) - currently unavailable
Before: not present
After: major
Before: not present
After: resolved
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After: 2026-09-25 15:00 UTC
Before: not present
After: 2026-09-25 15:54 UTC
Before: not present
After: Customers interacting with our AI Assistant widget through chat or email may observe error responses at this time, engineering teams are working to restore the service.
Before: not present
After: Engineers have identified the root cause and are working to restore Telnyx AI Assistants service.
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After: Engineers have restored service and continue to monitor.
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After: Engineers have resolved the issue and no further errors are observed at this time.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
Friday, September 25
1 incident change
- MajorMajor incident
Telnyx's Support AI Assistant (TAIA) - currently unavailable this change