After: Databases || CloudDB GRA - eu009, Web Hosting || Databases GRA - eu009
AddedUpdateidentified#7
Before: not present
After: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our CloudDB offer on the specific region.
Here are some supplementary details :
Start time : 30/10/2026 17:45 UTC
Impacted Service(s) : Some Web Cloud Databases are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access and use their databases mentioned below:
- eu009
- sharedsql003.eu009
- sharedsql017.eu009
- clouddb026.eu009
- clouddb014.eu009
- clouddb049.eu009
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
AddedUpdateidentified#8
Before: not present
After: We are continuing to work on a fix for this issue.
AddedUpdateidentified#9
Before: not present
After: We are pleased to inform you that the incident affecting our Web Hosting-Databases offering has been resolved.
Start time : 30/10/2026 17:45 UTC
End time : 30/10/2026 20:58 UTC
Root Cause : This incident was caused by a hardware issue.
We apologize for any inconvenience caused and appreciate your understanding.
AddedUpdateresolved#10
Before: not present
After: We are pleased to inform you that the incident affecting our Web Hosting-Databases offering has been resolved.
Start time : 30/10/2026 17:45 UTC
End time : 30/10/2026 20:58 UTC
Root Cause : This incident was caused by a hardware issue.
We apologize for any inconvenience caused and appreciate your understanding.
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.