# OVHcloud: Major incident: [GRA][Web Hosting-Databases] - CloudDB incident notification

> Major incident: [GRA][Web Hosting-Databases] - CloudDB incident notification. Detected 2026-11-05 by Rewindex: what changed on OVHcloud’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/i06babe7d7ac533
Last updated: 2026-11-05T02:04:07Z

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-11-02 12:40 UTC · Detected: 2026-11-05 02:04 UTC
- [Source: https://web-cloud.status-ovhcloud.com/incidents/lr3k3cfxt11v](https://web-cloud.status-ovhcloud.com/incidents/lr3k3cfxt11v)
- [Company: OVHcloud](https://rewindex.com/company/ovhcloud.md)
- Versions: before (none: first archived) → after incident\_version:765/lr3k3cfxt11v@48029d9f162d
- Change 1 of 1 for this incident

Incident page (full timeline): [\[GRA\]\[Web Hosting-Databases\] - CloudDB incident notification](https://rewindex.com/company/ovhcloud/incidents/lr3k3cfxt11v.md)
## What changed

**1. Added: Title**

```diff
+ [GRA][Web Hosting-Databases] - CloudDB incident notification
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-11-02 12:40 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-11-02 12:40 UTC
```

**6. Added: Affected components**

```diff
+ Databases || CloudDB GRA - eu009, Web Hosting || Databases GRA - eu009
```

**7. Added: Update** (identified) · 2026-10-30 18:21 UTC

```diff
+ We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our CloudDB offer on the specific region. Here are some supplementary details : Start time : 30/10/2026 17:45 UTC Impacted Service(s) : Some Web Cloud Databases are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access and use their databases mentioned below: - eu009 - sharedsql003.eu009 - sharedsql017.eu009 - clouddb026.eu009 - clouddb014.eu009 - clouddb049.eu009 Root Cause : This incident is caused by a hardware issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
```

**8. Added: Update** (identified) · 2026-10-30 18:27 UTC

```diff
+ We are continuing to work on a fix for this issue.
```

**9. Added: Update** (identified) · 2026-10-30 21:04 UTC

```diff
+ We are pleased to inform you that the incident affecting our Web Hosting-Databases offering has been resolved. Start time : 30/10/2026 17:45 UTC End time : 30/10/2026 20:58 UTC Root Cause : This incident was caused by a hardware issue. We apologize for any inconvenience caused and appreciate your understanding.
```

**10. Added: Update** (resolved) · 2026-11-02 12:40 UTC

```diff
+ We are pleased to inform you that the incident affecting our Web Hosting-Databases offering has been resolved. Start time : 30/10/2026 17:45 UTC End time : 30/10/2026 20:58 UTC Root Cause : This incident was caused by a hardware issue. We apologize for any inconvenience caused and appreciate your understanding.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-02 12:40 UTC | Major incident: \[GRA\]\[Web Hosting-Databases\] - CloudDB incident notification (this change) | major |

All OVHcloud changes: [timeline](https://rewindex.com/company/ovhcloud/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Major incident: [GRA][Web Hosting-Databases] - CloudDB incident notification on OVHcloud’s status page, changed 2026-11-02 12:40 UTC (change 1 of 1).

- Canonical URL: https://rewindex.com/change/i06babe7d7ac533
- Citation: OVHcloud, “Major incident: [GRA][Web Hosting-Databases] - CloudDB incident notification” (2026-11-02 12:40 UTC). Archived by Rewindex: https://rewindex.com/change/i06babe7d7ac533 (CC BY 4.0).
- Markdown link: `[OVHcloud: Major incident: GRAWeb Hosting-Databases - CloudDB incident notification (2026-11-02)](https://rewindex.com/change/i06babe7d7ac533)`


---
Canonical: https://rewindex.com/change/i06babe7d7ac533 · Markdown: https://rewindex.com/change/i06babe7d7ac533.md · JSON: https://rewindex.com/api/v1/changes/i06babe7d7ac533 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T08:46:44.379Z