Struck in red is what ElevenLabs removed; blue is what they added. Muted text is unchanged context.
BeforeAfter
AddedTitle#1
Before: not present
After: SIP call failures
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-07-31 00:45 UTC
AddedResolved time#5
Before: not present
After: 2026-07-31 19:00 UTC
AddedUpdateinvestigating#6
Before: not present
After: Starting at ~1:00 UTC, calls to a portion of phone numbers imported into the ElevenLabs Agent Platform are failing. We are currently working to isolate the root cause and restore full functionality.
AddedUpdateidentified#7
Before: not present
After: We've identified a likely contributing factor related to infrastructure resource constraints affecting SIP call routing. We're currently validating a fix.
AddedUpdateresolved#8
Before: not present
After: The issue has been resolved. Call routing is now fully restored, and we're assessing follow-ups to improve proactive alerting and prevent recurrence.
AddedUpdateinvestigating#9
Before: not present
After: Following the earlier fix, we're seeing renewed inbound call routing failures for a portion of phone numbers. We're currently investigating.
AddedUpdateidentified#10
Before: not present
After: Our team has identified a potential cause of the call outages and is currently validating a fix. We will share further updates as soon as we have more information.
AddedUpdateidentified#11
Before: not present
After: Calls should be back to normal for the EU and India residencies. The US residency may still experience some downtime, but our team is working to resolve the issue. In the meantime, the immediate workaround is to remove the affected number and re-add it, if possible.
AddedUpdateidentified#12
Before: not present
After: Our team is still actively working to restore all calls and phone numbers to their normal working state.
AddedUpdateidentified#13
Before: not present
After: We have identified the root cause of the failed SIP calls and prepared a fix.
AddedUpdateidentified#14
Before: not present
After: Our engineers are putting together a targeted fix to resolve the remaining SIP failures in the US region.
AddedUpdateresolved#15
Before: not present
After: After our recent mitigation steps, our engineers have traced SIP call failure rate as it has returned to baseline. We will publish a complete root cause analysis shortly.
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.