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ElevenLabs: SIP call failures

MajorStatus: resolvedStarted Resolved (18 h)10 updatesstatus.elevenlabs.io (opens in new tab)

Affected components: 01M52E6REJ3EKRW049FBMB41JC01M52E6REJ3EKRW049FBMB41JC

Timeline of updates

  1. investigating

    Starting at ~1:00 UTC, calls to a portion of phone numbers imported into the ElevenLabs Agent Platform are failing. We are currently working to isolate the root cause and restore full functionality.

  2. identified

    We've identified a likely contributing factor related to infrastructure resource constraints affecting SIP call routing. We're currently validating a fix.

  3. resolved

    The issue has been resolved. Call routing is now fully restored, and we're assessing follow-ups to improve proactive alerting and prevent recurrence.

  4. investigating

    Following the earlier fix, we're seeing renewed inbound call routing failures for a portion of phone numbers. We're currently investigating.

  5. identified

    Our team has identified a potential cause of the call outages and is currently validating a fix. We will share further updates as soon as we have more information.

  6. identified

    Calls should be back to normal for the EU and India residencies. The US residency may still experience some downtime, but our team is working to resolve the issue. In the meantime, the immediate workaround is to remove the affected number and re-add it, if possible.

  7. identified

    Our team is still actively working to restore all calls and phone numbers to their normal working state.

  8. identified

    We have identified the root cause of the failed SIP calls and prepared a fix.

  9. identified

    Our engineers are putting together a targeted fix to resolve the remaining SIP failures in the US region.

  10. resolved

    After our recent mitigation steps, our engineers have traced SIP call failure rate as it has returned to baseline. We will publish a complete root cause analysis shortly.

Changes Rewindex caught on this incident

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Impact, status and times are the vendor’s own, as last archived. View on status.elevenlabs.io (opens in new tab).

Cite this

Status incident (vendor impact label: major) posted by ElevenLabs, started 2026-07-31 00:45 UTC, resolved after 18 h, 10 update(s).

Title
SIP call failures
Vendor
ElevenLabs
Date
URL
https://rewindex.com/company/elevenlabs/incidents/01M5FR6YD8A45YYX38D5J3PACV

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