Changes / Jira / Automation events delayed for some customers in the APAC region
Jira: Major incident: Automation events delayed for some customers in the APAC region
Summary
Some APAC customers experienced delayed automations in Jira, Jira Service Management, Jira Work Management, Jira Product Discovery and Confluence. Jira rated the incident major; it started at 2026-03-10 00:06 UTC and was resolved at 2026-03-10 00:59 UTC, lasting 52 min. A hotfix restored automation performance while the backlog was processed.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
Major incidentLabel: degradation (model (Jev), 100%)Changed Detected Source: stspg.io (opens in new tab)
What changed
Before: not present
After: Automation events delayed for some customers in the APAC region
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After: major
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After: resolved
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After: 2026-03-10 00:06 UTC
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After: 2026-03-10 00:59 UTC
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After: Administration, Authentication and User Management, Automation for Jira, Create and edit, Marketplace, Mobile, Notifications, Purchasing & Licensing, Search, Signup, Viewing content
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After: We are aware of customers experiencing delays with their automations within Jira, Jira Service Management, Jira Work Management, Jira Product Discovery and Confluence. Our team is investigating with urgency and we will provide an update within one hour.
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After: Our team has now identified the cause of this issue relating to delayed automation events and has put a hotfix in place to help restore automation performance. We will continue to monitor performance as the backlog of issues is now being processed.
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After: The performance degradation of automations has been resolved, and services are now operating normally for all affected customers. We'll continue to monitor performance closely to confirm stability.
Before: not present
After: On 9 March UTC, Automation users in the APAC region may have experienced performance degradation within Jira, Jira Product Discovery, Jira Service Management, Jira Work Management, Confluence. The issue has now been resolved, and the service is operating normally for all affected customers.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Automation events delayed for some customers in the APAC region (this change) Some APAC customers experienced delayed automations in Jira, Jira Service Management, Jira Work Management, Jira Product Discovery and Confluence. Jira rated the incident major; it started at 2026-03-10 00:06 UTC and was resolved at 2026-03-10 00:59 UTC, lasting 52 min. A hotfix restored automation performance while the backlog was processed. | Major incident |