# Jira: Major incident: Automation events delayed for some customers in the APAC region

**Summary:** Some APAC customers experienced delayed automations in Jira, Jira Service Management, Jira Work Management, Jira Product Discovery and Confluence. Jira rated the incident major; it started at 2026-03-10 00:06 UTC and was resolved at 2026-03-10 00:59 UTC, lasting 52 min. A hotfix restored automation performance while the backlog was processed. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-03-10 00:06 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/8w1wp4c5w8qd](https://stspg.io/8w1wp4c5w8qd)
- [Company: Jira](https://rewindex.com/company/jira.md)
- Versions: before (none: first archived) → after incident\_version:103/6r753nxv1mqp@91d4ea5387de
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Automation events delayed for some customers in the APAC region
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-03-10 00:06 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-03-10 00:59 UTC
```

**6. Added: Affected components**

```diff
+ Administration, Authentication and User Management, Automation for Jira, Create and edit, Marketplace, Mobile, Notifications, Purchasing & Licensing, Search, Signup, Viewing content
```

**7. Added: Update** (investigating) · 2026-03-10 00:06 UTC

```diff
+ We are aware of customers experiencing delays with their automations within Jira, Jira Service Management, Jira Work Management, Jira Product Discovery and Confluence. Our team is investigating with urgency and we will provide an update within one hour.
```

**8. Added: Update** (identified) · 2026-03-10 00:15 UTC

```diff
+ Our team has now identified the cause of this issue relating to delayed automation events and has put a hotfix in place to help restore automation performance. We will continue to monitor performance as the backlog of issues is now being processed.
```

**9. Added: Update** (monitoring) · 2026-03-10 00:51 UTC

```diff
+ The performance degradation of automations has been resolved, and services are now operating normally for all affected customers. We'll continue to monitor performance closely to confirm stability.
```

**10. Added: Update** (resolved) · 2026-03-10 00:59 UTC

```diff
+ On 9 March UTC, Automation users in the APAC region may have experienced performance degradation within Jira, Jira Product Discovery, Jira Service Management, Jira Work Management, Confluence. The issue has now been resolved, and the service is operating normally for all affected customers.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-03-10 00:06 UTC | Major incident: Automation events delayed for some customers in the APAC region (this change) | degradation |

All Jira changes: [timeline](https://rewindex.com/company/jira/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i01bf50e6c2be97 · Markdown: https://rewindex.com/change/i01bf50e6c2be97.md · JSON: https://rewindex.com/api/v1/changes/i01bf50e6c2be97 · Generated 2026-10-18T02:54:42.804Z