Companies / Zoom / incidents

Zoom: Service Degradation Affecting Zoom Contact Center Billing and Reporting Service in EU

Affected components: Zoom Dashboard & ReportingZoom Website - Zoom Dashboard & Reporting

Timeline of updates

1. investigating2026-08-31 04:18 UTC

   We are currently investigating a service degradation affecting users using Zoom Contact Center Billing and Reporting Service in EU. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

2. identified2026-08-31 04:21 UTC

   We have successfully identified the root cause of issue affecting users using Zoom Contact Center Billing and Reporting Service in EU. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

3. monitoring2026-08-31 05:38 UTC

   The issue affecting users using Zoom Contact Center Billing and Reporting Service in EU has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

4. resolved2026-08-31 05:51 UTC

   This incident has been resolved and the affected services have been restored.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Zoom profile · Recent Zoom incidents · Markdown · JSON