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Zoom: Service Degradation Affecting Zoom Virtual Agent and Zoom Contact Center in US region

Impact: minorStatus: resolvedStarted Resolved (47 min)3 updatesSource: stspg.io (opens in new tab)

Affected components: AI Expert AssistZoom CX - NORTH AMERICA - AI Expert AssistChat AgentZoom Virtual Agent - NORTH AMERICA - Chat Agent

Timeline of updates

  1. identified

    We have identified the service degradation where users may be experiencing issues with Zoom Virtual Agent Chat Agent 1.0 and Zoom Contact Center AI Expert Assistant 1.0. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

  2. monitoring

    The issue affecting Zoom Virtual Agent Chat Agent 1.0 and Zoom Contact Center AI Expert Assistant 1.0 functionality has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

  3. resolved

    This incident has been resolved and the affected services have been restored.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Zoom profile · Recent Zoom incidents · Markdown · JSON