Companies / Zoom / incidents

Zoom: Service Degradation Affecting Zoom Clips

Affected components: Zoom Clips

Timeline of updates

1. investigating2026-10-14 00:20 UTC

   We are currently investigating a service degradation with Zoom Clips affecting a subset of users. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

2. identified2026-10-14 02:03 UTC

   We have successfully identified the root cause of service degradation with Zoom Clips affecting a subset of users. This incident impacts only the users on Windows 11 after the latest version of Edge WebView2 was updated. Our team is actively working on a resolution and we will keep you informed with timely updates as progress is made. Thank you for your patience.

3. identified2026-10-14 03:48 UTC

   Our team is actively working on a resolution and we will keep you informed with timely updates as progress is made. Thank you for your patience.

4. identified2026-10-14 08:04 UTC

   Our team is actively working on a resolution and we will keep you informed with timely updates as progress is made. Thank you for your patience.

5. identified2026-10-14 12:04 UTC

   Our team is actively working on a resolution and we will keep you informed with timely updates as progress is made.

6. identified2026-10-14 16:04 UTC

   Our team is actively working on a resolution and we will keep you informed with timely updates as progress is made.

7. monitoring2026-10-14 19:24 UTC

   The service degradation with Zoom Clips affecting a subset of users has been successfully resolved. Please see the following KB article for details on the workaround. https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0089363 Our team will continue to monitor the situation closely and keep you informed of any further developments.

8. resolved2026-10-14 19:58 UTC

   This incident has been resolved. Please see the following KB article for details on the workaround. https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0089363

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Zoom profile · Recent Zoom incidents · Markdown · JSON