Companies/Zilliz/Incidents

Zilliz: Service disruption

Affected components: AWS - us-east-1us-east-1 (Virginia)

Timeline of updates

1. identified2025-10-20 08:54 UTC

   Starting at approximately 07:31 UTC October 20, 2025, customers in the AWS us-east-1 region may experience failures in normal cluster operations as well as accessing their clusters. We have identified the issue as an outage in AWS services and are actively working with them to mitigate the problem. We will provide another update as soon as more information is available.

2. monitoring2025-10-20 09:47 UTC

   We are seeing recovery for affected instances in the region. We will continue to monitor the situation and provider further updates as necessary.

3. monitoring2025-10-20 10:05 UTC

   We are continuing to monitor for any further issues.

4. resolved2025-10-20 10:47 UTC

   Our systems have fully recovered.

Changes Rewindex caught on this incident

• Oct 20, 2025Major incident: Service disruption

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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