Companies / Zendesk / deprecations
Zendesk deprecations & changes
Data via Dead Canary (opens in new tab) (Zendesk on Dead Canary (opens in new tab)), which tracks API deprecations, shutdowns and breaking changes. Dates are the vendor’s announced effective dates.
Upcoming
- in 6 months
ShutdownAll remaining API tokens permanently deactivated
On April 30, 2027, all remaining API tokens will be permanently deactivated.
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- in 10 months
ShutdownZendesk Sell retired
Sep 9, 2025 Deprecated Zendesk Sell Starting August 31, 2027, Zendesk Sell will be retired.
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Past
Version sunsetHelp Center Templating API v1-v3 end of life begins
Starting September 14, 2026, Zendesk will begin a phased end-of-life process for Help Center Templating API v1, v2, and v3.
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Breaking changeAssets API purchase_cost becomes object (breaking)
July 6, 2026 Breaking change IT Asset Management Assets API Starting August 6, 2026, the purchase_cost field on assets will change from a plain number to an object with amount and currency properties.
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DeprecationPhased end-of-life of API tokens begins
Starting July 28, 2026, Zendesk will begin a phased end-of-life process for API tokens.
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ShutdownLegacy custom objects fully removed (July 2026)
July 7, 2025 Breaking change Legacy custom objects Starting January 15, 2026, you will no longer be able to create new legacy custom objects or relationships.
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DeprecationLegacy *.ultimate.ai AI Agents API base URL deprecated
May 19, 2026 Deprecated AI Agents API base URL Starting July 1, 2026, the legacy *.ultimate.ai API base URL is deprecated.
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