# Zendesk deprecations & changes

7 item(s): 2 upcoming, 0 without an announced date, 5 past. Data via [Dead Canary](https://deadcanary.io/vendor/zendesk/). Company profile: [Zendesk](https://rewindex.com/company/zendesk.md)

- Shutdown: 3
- Deprecation: 2
- Version sunset: 1
- Breaking change: 1

## Upcoming

| Effective | Type | Change | Details | Source | Via |
| --- | --- | --- | --- | --- | --- |
| 2027-04-30 | Shutdown | All remaining API tokens permanently deactivated | On April 30, 2027, all remaining API tokens will be permanently deactivated. | [source](https://developer.zendesk.com/api-reference/changelog/changelog/) | [Dead Canary](https://deadcanary.io/event/zendesk-all-remaining-api-tokens-permanently-deactivated-7875/) |
| 2027-08-31 | Shutdown | Zendesk Sell retired | Sep 9, 2025 Deprecated Zendesk Sell Starting August 31, 2027, Zendesk Sell will be retired. | [source](https://developer.zendesk.com/api-reference/changelog/changelog/) | [Dead Canary](https://deadcanary.io/event/zendesk-zendesk-sell-retired-81ce/) |

## Past

| Effective | Type | Change | Details | Source | Via |
| --- | --- | --- | --- | --- | --- |
| 2026-09-14 | Version sunset | Help Center Templating API v1-v3 end of life begins | Starting September 14, 2026, Zendesk will begin a phased end-of-life process for Help Center Templating API v1, v2, and v3. | [source](https://developer.zendesk.com/api-reference/changelog/changelog/) | [Dead Canary](https://deadcanary.io/event/zendesk-help-center-templating-api-v1-v3-end-of-life-begins-b1c2/) |
| 2026-08-06 | Breaking change | Assets API purchase\_cost becomes object (breaking) | July 6, 2026 Breaking change IT Asset Management Assets API Starting August 6, 2026, the purchase\_cost field on assets will change from a plain number to an object with amount and currency properties. | [source](https://developer.zendesk.com/api-reference/changelog/changelog/) | [Dead Canary](https://deadcanary.io/event/zendesk-assets-api-purchase-cost-becomes-object-breaking-365c/) |
| 2026-07-28 | Deprecation | Phased end-of-life of API tokens begins | Starting July 28, 2026, Zendesk will begin a phased end-of-life process for API tokens. | [source](https://developer.zendesk.com/api-reference/changelog/changelog/) | [Dead Canary](https://deadcanary.io/event/zendesk-phased-end-of-life-of-api-tokens-begins-5e88/) |
| 2026-07 | Shutdown | Legacy custom objects fully removed (July 2026) | July 7, 2025 Breaking change Legacy custom objects Starting January 15, 2026, you will no longer be able to create new legacy custom objects or relationships. | [source](https://developer.zendesk.com/api-reference/changelog/changelog/) | [Dead Canary](https://deadcanary.io/event/zendesk-legacy-custom-objects-fully-removed-july-2026-abf0/) |
| 2026-07-01 | Deprecation | Legacy \*.ultimate.ai AI Agents API base URL deprecated | May 19, 2026 Deprecated AI Agents API base URL Starting July 1, 2026, the legacy \*.ultimate.ai API base URL is deprecated. | [source](https://developer.zendesk.com/api-reference/changelog/changelog/) | [Dead Canary](https://deadcanary.io/event/zendesk-legacy-ultimate-ai-ai-agents-api-base-url-deprecated-c9cd/) |


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Canonical: https://rewindex.com/company/zendesk/deprecations · Markdown: https://rewindex.com/company/zendesk/deprecations.md · JSON: https://rewindex.com/api/v1/companies/zendesk/deprecations · Generated 2026-10-18T08:31:34.173Z