Xero: AWS outage causing intermittent errors when performing tasks in multiple Xero products
AWS outage, Nov 25, 2020 · 28 vendors, 29 incidents
Xero’s incident blames AWS as the cause. (hop 1, posted +1 h 26 min vs the first vendor naming AWS)
“…AWS outage causing intermittent errors when performing tasks in multiple Xero products The AWS team have resolved the outage that was causing errors in multiple Xero products. Please let us know if yo…”
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Mermaid source
flowchart LR
root["AWS<br/>own incident not archived"]:::inferred
h1["Within an hour<br/>1 vendor, 1 blamed AWS<br/>Pipedream"]:::blames
root --> h1
h4["1 to 4 hours later<br/>4 vendors, 4 blamed AWS<br/>HubSpot, Xero, Lattice, Heap"]:::blames
root --> h4
later["Later<br/>2 vendors, 2 blamed AWS<br/>Confluent, Pipedream"]:::blames
root --> later
me["Xero (this incident)<br/>posted +1 h 26 min"]:::me
h4 --- meFull event: timeline, evidence and all vendors →
Detected automatically from incidents that started together and named the same provider. A link means one vendor’s incident named another, not a confirmed cause.
Timeline of updates
- resolved
The AWS team have resolved the outage that was causing errors in multiple Xero products. Please let us know if you still have any issues, and we’ll investigate further
From Xero’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.xero.com (opens in new tab).