# Xero: AWS outage causing intermittent errors when performing tasks in multiple Xero products
- Impact (vendor’s label): none
- Status: resolved
- Started: 2020-11-25 16:42 UTC · Resolved: 2020-11-26 21:53 UTC · Duration: 29 h
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/5gfjhwg2y4qj](https://status.xero.com/incidents/5gfjhwg2y4qj)
- [Company: Xero](https://rewindex.com/company/xero.md)
## Part of an outage event
- [AWS outage, Nov 25, 2020: 28 vendors, 29 incidents](https://rewindex.com/events/2020-11-25-aws)
- This incident blames AWS as the cause. (hop 1, posted +1 h 26 min vs the first vendor naming AWS)
- Evidence: “…AWS outage causing intermittent errors when performing tasks in multiple Xero products The AWS team have resolved the outage that was causing errors in multiple Xero products. Please let us know if yo…”
```mermaid
flowchart LR
root["AWS
own incident not archived"]:::inferred
h1["Within an hour
1 vendor, 1 blamed AWS
Pipedream"]:::blames
root --> h1
h4["1 to 4 hours later
4 vendors, 4 blamed AWS
HubSpot, Xero, Lattice, Heap"]:::blames
root --> h4
later["Later
2 vendors, 2 blamed AWS
Confluent, Pipedream"]:::blames
root --> later
me["Xero (this incident)
posted +1 h 26 min"]:::me
h4 --- me
```
_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._
## Timeline of updates
- **resolved** 2020-11-26 21:53 UTC: The AWS team have resolved the outage that was causing errors in multiple Xero products. Please let us know if you still have any issues, and we’ll investigate further
_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._
---
Canonical: https://rewindex.com/company/xero/incidents/5gfjhwg2y4qj · Markdown: https://rewindex.com/company/xero/incidents/5gfjhwg2y4qj.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/5gfjhwg2y4qj · Generated 2026-10-20T02:23:18.239Z