Vonage: Voice Inspector Data Missing
Timeline of updates
- resolved
Our investigation has concluded that no problem with any customer impact has occurred. We will therefore be removing this incident from our status page. Although we’re pleased that customers weren’t impacted, we regret any disruption caused by announcing this as a potential incident. Customers experiencing any issues should contact support (support@api.vonage.com) so we can investigate immediately. Our normal procedure in these circumstances is: Refine our monitoring to minimise alerts for behaviour with no customer impact. Identify any possible improvements for the resilience of internal systems. Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling (opens in new tab) - for an explanation of our approach to publishing incidents.
From Vonage’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on vonageapi.statuspage.io (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Vonage, started 2024-11-22 09:06 UTC, resolved after 10 min, 1 update(s).
- Title
- Voice Inspector Data Missing
- Vendor
- Vonage
- Date
- URL
- https://rewindex.com/company/vonage/incidents/kt72md6wqdnv
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