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CompaniesVonageIncidents

Vonage: Netherlands Silent Authentication - Service degradation affecting KPN network

MinorStatus: investigatingeditedStarted Not resolved2 updatesvonageapi.statuspage.io (opens in new tab)

Affected components: Global Connectivity - Verify SilentAuth EuropeVerify SilentAuth Europe

Timeline of updates

  1. investigating

    We are currently experiencing degradation of the Silent Authentication service, which is affecting KNP Netherlands Network.
    We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
    If you have any questions, please contact api.support.vonage.com

  2. investigating

    We continue to work with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
    If you have any questions, please contact api.support.vonage.com

Changes Rewindex caught on this incident

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Rewindex captured a newer version after the last checkpoint; the next run () commits it.

Impact, status and times are the vendor’s own, as last archived. View on vonageapi.statuspage.io (opens in new tab).

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