Companies/Vapi/Incidents

Vapi: New Vapi Phone Number creation degraded

Affected components: Vapi Numbers InboundVapi Numbers Outbound

Timeline of updates

1. degraded2026-09-29 17:16 UTC

   We're aware of an issue provisioning new Vapi phone numbers - the team is actively looking into it. Calls to existing numbers and importing numbers from other providers are NOT impacted.

2. degraded2026-09-29 18:55 UTC

   The team has identified the cause and are actively working on a fix. Creating new Vapi phone numbers remains unavailable; while existing numbers and imported numbers are unaffected.

3. degraded2026-09-29 21:05 UTC

   We are currently working with our upstream provider to restore new number provisioning. Creating new Vapi phone numbers remains unavailable; existing numbers and imported numbers are unaffected. Next update within the hour or as soon as provisioning is restored.

4. degraded2026-09-29 22:18 UTC

   No change - we are still awaiting confirmation from our upstream provider to restore new number provisioning. Creating new Vapi phone numbers remains unavailable; existing numbers and imported numbers are unaffected. We will post another update as soon as we have news.

5. resolved2026-09-30 16:01 UTC

   New number provisioning has been restored as of 3:00 AM PT today. Creating Vapi phone numbers is working normally again. Thank you for your patience.

Impact, status and times are the vendor’s own, as last archived.

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