# Vapi: New Vapi Phone Number creation degraded

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-29 17:16 UTC · Resolved: 2026-09-30 16:01 UTC · Duration: 23 h
- Updates: 5 · Affected components: Vapi Numbers Inbound, Vapi Numbers Outbound
- Vendor status page: n/a
- [Company: Vapi](https://rewindex.com/company/vapi.md)

## Timeline of updates

- **degraded** 2026-09-29 17:16 UTC: We're aware of an issue provisioning new Vapi phone numbers - the team is actively looking into it. Calls to existing numbers and importing numbers from other providers are NOT impacted.
- **degraded** 2026-09-29 18:55 UTC: The team has identified the cause and are actively working on a fix. Creating new Vapi phone numbers remains unavailable; while existing numbers and imported numbers are unaffected.
- **degraded** 2026-09-29 21:05 UTC: We are currently working with our upstream provider to restore new number provisioning. Creating new Vapi phone numbers remains unavailable; existing numbers and imported numbers are unaffected. Next update within the hour or as soon as provisioning is restored.
- **degraded** 2026-09-29 22:18 UTC: No change - we are still awaiting confirmation from our upstream provider to restore new number provisioning. Creating new Vapi phone numbers remains unavailable; existing numbers and imported numbers are unaffected. We will post another update as soon as we have news.
- **resolved** 2026-09-30 16:01 UTC: New number provisioning has been restored as of 3:00 AM PT today. Creating Vapi phone numbers is working normally again. Thank you for your patience.


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Canonical: https://rewindex.com/company/vapi/incidents/1077399 · Markdown: https://rewindex.com/company/vapi/incidents/1077399.md · JSON: https://rewindex.com/api/v1/companies/vapi/incidents/1077399 · Generated 2026-10-19T21:07:51.276Z