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Unbounce: Some users are unable to log in / Pages stuck in republishing

Impact: minorStatus: resolvedStarted Resolved (9.3 h)4 updatesSource: stspg.io (opens in new tab)

Affected components: Web Application (app.unbounce.com)

Timeline of updates

  1. investigating

    We have received reports of some users being unable to log in to app.unbounce.com. These users are seeing a screen that says: "ERROR 500 We're sorry, something went wrong." We're currently investigating.

  2. investigating

    We're also investigating a separate issue where some pages are stuck in republishing.

  3. identified

    The fix for the login issue has been deployed, and affected users should be able to log in successfully now. We're still looking into the republishing issue.

  4. resolved

    This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Unbounce profile · Recent Unbounce incidents · Markdown · JSON