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Unbounce: Changing configurations for live popups and sticky bars is working intermittently

Impact: noneStatus: resolvedStarted Resolved (25 h)6 updatesSource: stspg.io (opens in new tab)

Affected components: Web Application (app.unbounce.com)Third Party ProvidersPop Ups and Sticky Bars

Timeline of updates

  1. identified

    When users change a popup/sticky bar configuration (targeting rules, frequency, etc.) or create a new popup/sticky bar, those changes might not become live, even after republishing. This is due to our infrastructure provider Cloudflare's outage: https://www.cloudflarestatus.com/.

  2. identified

    The Cloudflare outage also affects new domain creation. New domains cannot currently be added to Unbounce.

  3. identified

    The domains that are failing to be added are retried automatically and will succeed once Cloudflare is available. Since Cloudflare is seeing an improvement, some failed domains have now succeeded.

  4. monitoring

    Our developers have applied a fix for the domain issue. Domains can be added regardless of the Cloudflare status.

  5. monitoring

    The domains that already failed will be gradually retried over the next few hours.

  6. resolved

    Cloudflare's API has been restored and all related Unbounce functionality is now working as per normal. Thank you for your patience while this issue was resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Unbounce profile · Recent Unbounce incidents · Markdown · JSON