Typeform: Typeform Subscription service - Degraded - Updating payment details not working
Affected components: Admin - SubscriptionSubscription
Timeline of updates
- identified
We have identified errors impacting our Subscription service. Users are not able to update the payment on their account. We are working on resolution with high priority.
Next update in ~30 minutes or as soon as it's available.
REF: 741533 | TU-8316
- identified
We continue working on resolving the issue impacting our Subscription service. As of now, we have identified the root cause for this incident and the fix is being applied now.
Accept our apologies for any inconvenience this is causing. We'll share another update in ~30 minutes or as soon as it's available.
- resolved
We are glad to inform you that the fix has been implemented and the incident resolved. We will run a problem investigation to understand what happened and how to prevent it from happening again.
Thanks for your understanding & sorry for any inconvenience this has caused.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.
How the archive is checked, and what it cannot prove.
First version captured
In the 2026-10-17 checkpoint, timestamped by FreeTSA and DigiCert on . Record hash
58704ecb47e12014…
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Typeform, started 2024-02-08 14:24 UTC, resolved after 38 min, 3 update(s).
- Title
- Typeform Subscription service - Degraded - Updating payment details not working
- Vendor
- Typeform
- Date
- URL
- https://rewindex.com/company/typeform/incidents/dwtrvwjlwq7l
Typeform profileRecent Typeform incidentsAll outages on February 8, 2024Typeform in February 2024MarkdownJSON