# Typeform: Typeform Subscription service - Degraded - Updating payment details not working

> Typeform status incident “Typeform Subscription service - Degraded - Updating payment details not working” on 2024-02-08: impact minor (vendor’s label), 38 min, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/typeform/incidents/dwtrvwjlwq7l
Last updated: 2024-02-08T15:02:13Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-02-08 14:24 UTC · Resolved: 2024-02-08 15:02 UTC · Duration: 38 min
- Updates: 3 · Affected components: Admin - Subscription, Subscription
- [Vendor status page: https://stspg.io/66xdx8kpnxvz](https://stspg.io/66xdx8kpnxvz)
- [Company: Typeform](https://rewindex.com/company/typeform.md)

## Timeline of updates

- **identified** 2024-02-08 14:24 UTC: We have identified errors impacting our Subscription service. Users are not able to update the payment on their account. We are working on resolution with high priority. Next update in ~30 minutes or as soon as it's available. REF:  741533 \| TU-8316
- **identified** 2024-02-08 14:50 UTC: We continue working on resolving the issue impacting our Subscription service. As of now, we have identified the root cause for this incident and the fix is being applied now. Accept our apologies for any inconvenience this is causing. We'll share another update in ~30 minutes or as soon as it's available.
- **resolved** 2024-02-08 15:02 UTC: We are glad to inform you that the fix has been implemented and the incident resolved. We will run a problem investigation to understand what happened and how to prevent it from happening again. Thanks for your understanding & sorry for any inconvenience this has caused.

## Cite this

Status incident (vendor impact label: minor) posted by Typeform, started 2024-02-08 14:24 UTC, resolved after 38 min, 3 update(s).

- Canonical URL: https://rewindex.com/company/typeform/incidents/dwtrvwjlwq7l
- Citation: Typeform, “Typeform Subscription service - Degraded - Updating payment details not working” (2024-02-08 14:24 UTC). Archived by Rewindex: https://rewindex.com/company/typeform/incidents/dwtrvwjlwq7l (CC BY 4.0).
- Markdown link: `[Typeform: Typeform Subscription service - Degraded - Updating payment details not working (2024-02-08)](https://rewindex.com/company/typeform/incidents/dwtrvwjlwq7l)`


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Canonical: https://rewindex.com/company/typeform/incidents/dwtrvwjlwq7l · Markdown: https://rewindex.com/company/typeform/incidents/dwtrvwjlwq7l.md · JSON: https://rewindex.com/api/v1/companies/typeform/incidents/dwtrvwjlwq7l · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T17:28:52.445Z