Twingate: Database Connection Issues
Timeline of updates
- resolved
Summary On Dec 11, 2023 between the hours of 5:02 pm UTC and 6:24 pm UTC, Twingate received network connectivity alerts at 3 distinct times, each for a few minutes. After investigation, it was identified that a change in our application had caused our connections to exceed the allowed maximum. We reverted the changes at 6:24 pm, after which the increased connections receded and our connection counts returned to healthy counts. (See Postmortem for more details)
- postmortem
**Components impacted** Control Plane: Authn, Authz, Connector Heartbeat Management: Admin Console, Public API, Identity Providers Sync **Summary** On Dec 11, 2023 between the hours of 5:02 pm UTC and 6:24 pm UTC, Twingate received network connectivity alerts at 3 distinct times, each for a few minutes. After investigation, it was identified that a change in our application had caused our connections to exceed the allowed maximum. We reverted the changes at 6:24 pm, after which the increased connections receded and our connection counts returned to healthy counts. **Root cause** The Twingate database connections exceeded the maximum allowed. **Corrective actions** Already Completed: * Adjusted capacity to keep the number of connections at a healthy number Short Term: * Increase the maximum number of connections allowed * Add alerting for connection utilization
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).