# Twingate: Database Connection Issues

- Impact (vendor’s label): minor
- Status: postmortem
- Started: 2023-12-11 17:00 UTC · Resolved: 2023-12-11 17:00 UTC · Duration: 0 min
- Updates: 2
- [Vendor status page: https://stspg.io/ys2k7w1dn9fc](https://stspg.io/ys2k7w1dn9fc)
- [Company: Twingate](https://rewindex.com/company/twingate.md)

## Timeline of updates

- **resolved** 2023-12-11 17:00 UTC: Summary On Dec 11, 2023 between the hours of 5:02 pm UTC and 6:24 pm UTC, Twingate received network connectivity alerts at 3 distinct times, each for a few minutes. After investigation, it was identified that a change in our application had caused our connections to exceed the allowed maximum.  We reverted the changes at 6:24 pm, after which the increased connections receded and our connection counts returned to healthy counts. (See Postmortem for more details)
- **postmortem** 2023-12-12 05:44 UTC: \*\*Components impacted\*\* Control Plane: Authn, Authz, Connector Heartbeat Management: Admin Console, Public API, Identity Providers Sync \*\*Summary\*\* On Dec 11, 2023 between the hours of 5:02 pm UTC and 6:24 pm UTC, Twingate received network connectivity alerts at 3 distinct times, each for a few minutes. After investigation, it was identified that a change in our application had caused our connections to exceed the allowed maximum. We reverted the changes at 6:24 pm, after which the increased connections receded and our connection counts returned to healthy counts. \*\*Root cause\*\* The Twingate database connections exceeded the maximum allowed. \*\*Corrective actions\*\* Already Completed: \* Adjusted capacity to keep the number of connections at a healthy number Short Term: \* Increase the maximum number of connections allowed \* Add alerting for connection utilization


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Canonical: https://rewindex.com/company/twingate/incidents/ldyqqlvb0bkj · Markdown: https://rewindex.com/company/twingate/incidents/ldyqqlvb0bkj.md · JSON: https://rewindex.com/api/v1/companies/twingate/incidents/ldyqqlvb0bkj · Generated 2026-10-19T23:16:45.506Z