Twilio: Voice Call Audio Delays When Using Media Streams
Affected components: CARRIER NETWORK - Voice, APACCARRIER NETWORK - Voice, EuropeCARRIER NETWORK - Voice, Latin AmericaCARRIER NETWORK - Voice, Middle East & AfricaCARRIER NETWORK - Voice, North AmericaVoice, APACVoice, EuropeVoice, Latin AmericaVoice, Middle East & AfricaVoice, North America
Timeline of updates
- investigating
Twilio customers may be experiencing voice call audio delays and high packet loss. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring
We have observed a recovery in voice calls from network subscribers to Twilio Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring
We have observed a recovery in voice calls from network subscribers to Twilio Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring
We have observed a recovery in voice calls from network subscribers to Twilio Phone Numbers and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring
We have observed a recovery in voice calls when using Media Streams and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
Changes Rewindex caught on this incident
- Incident updated: Voice Call Audio Quality Degradation from Network Subscribers to Twilio Phone Numbers
- Incident updated: Voice Call Audio Quality Degradation from Network Subscribers to Twilio Phone Numbers
- Incident updated: Voice Call Audio Quality Degradation from Network Subscribers to Twilio Phone Numbers
- Incident silently edited: Voice Call Audio Quality Degradation for Outbound Calls from Twilio to US Network Subscribers
- Incident updated: Voice Call Audio Delays When Using Media Streams
Archive proof
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Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).