# Twilio: Voice Call Audio Delays When Using Media Streams

> Twilio status incident “Voice Call Audio Delays When Using Media Streams” on 2026-11-03: impact minor (vendor’s label), 5 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/ylhrykqj7mdx
Last updated: 2026-11-03T18:59:27Z

- Impact (vendor’s label): minor
- Status: monitoring · edited after publishing
- Started: 2026-11-03 02:17 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 5 · Affected components: CARRIER NETWORK - Voice, APAC, CARRIER NETWORK - Voice, Europe, CARRIER NETWORK - Voice, Latin America, CARRIER NETWORK - Voice, Middle East & Africa, CARRIER NETWORK - Voice, North America, Voice, APAC, Voice, Europe, Voice, Latin America, Voice, Middle East & Africa, Voice, North America
- [Vendor status page: https://status.twilio.com/incidents/ylhrykqj7mdx](https://status.twilio.com/incidents/ylhrykqj7mdx)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **investigating** 2026-11-03 02:17 UTC: Twilio customers may be experiencing voice call audio delays and high packet loss. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **monitoring** 2026-11-03 03:02 UTC: We have observed a recovery in voice calls from network subscribers to Twilio Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- **monitoring** 2026-11-03 05:02 UTC: We have observed a recovery in voice calls from network subscribers to Twilio Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- **monitoring** 2026-11-03 09:08 UTC: We have observed a recovery in voice calls from network subscribers to Twilio Phone Numbers and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- **monitoring** 2026-11-03 17:15 UTC: We have observed a recovery in voice calls when using Media Streams and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.

## Rewindex changes for this incident

- 2026-11-03 03:03 UTC: [Incident updated: Voice Call Audio Quality Degradation from Network Subscribers to Twilio Phone Numbers](https://rewindex.com/change/r1932cfb15613a6.md)
- 2026-11-03 05:03 UTC: [Incident updated: Voice Call Audio Quality Degradation from Network Subscribers to Twilio Phone Numbers](https://rewindex.com/change/ra2f7416ec97622.md)
- 2026-11-03 09:13 UTC: [Incident updated: Voice Call Audio Quality Degradation from Network Subscribers to Twilio Phone Numbers](https://rewindex.com/change/r37961a48c6c645.md)
- 2026-11-03 12:03 UTC: [Incident silently edited: Voice Call Audio Quality Degradation for Outbound Calls from Twilio to US Network Subscribers](https://rewindex.com/change/rd936f252d8f0c2.md)
- 2026-11-03 17:23 UTC: [Incident updated: Voice Call Audio Delays When Using Media Streams](https://rewindex.com/change/rdb92e43cdee8b3.md)


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Canonical: https://rewindex.com/company/twilio/incidents/ylhrykqj7mdx · Markdown: https://rewindex.com/company/twilio/incidents/ylhrykqj7mdx.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/ylhrykqj7mdx · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-03T18:59:27.763Z