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Twilio: Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands

MinorStatus: resolvededitedStarted Resolved (19 h)9 updatesstspg.io (opens in new tab)

Affected components: CARRIER NETWORK - Lookup Identity MatchLookup Identity MatchCARRIER NETWORK - Lookup SIM SwapLookup SIM SwapCARRIER NETWORK - Verify Silent Network AuthVerify Silent Network Auth

Timeline of updates

  1. investigating

    Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions in the Netherlands. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified

    Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions in the Netherlands. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified

    Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions in the Netherlands. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified

    Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions in the Netherlands. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  5. monitoring

    We have observed the recovery in API transactions for Silent Network Authentication (SNA) in the Netherlands and the recovery for Lookup API transactions involving the Netherlands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  6. monitoring

    We have observed the recovery in API transactions for Silent Network Authentication (SNA) in the Netherlands and the recovery for Lookup API transactions involving the Netherlands and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  7. monitoring

    We have observed the recovery in API transactions for Silent Network Authentication (SNA) in the Netherlands and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

  8. monitoring

    We have observed the recovery in API transactions for Silent Network Authentication (SNA) in the Netherlands and are monitoring service stability. We have observed the recovery for Lookup API transactions in the Netherlands and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.

  9. resolved

    The incident has been resolved and API transactions for Silent Network Authentication (SNA) and Lookup API transactions in the Netherlands are operating normally.

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Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2026-10-21 17:26 UTC, resolved after 19 h, 9 update(s); edited after publishing.

Title
Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/incidents/srg7zf57nl5b

Twilio profileRecent Twilio incidentsAll outages on October 21, 2026Twilio in October 2026MarkdownJSON