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Twilio: SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender IDs to United Arab Emirates

MinorStatus: resolvededitedStarted Resolved (3.8 h)5 updatesstspg.io (opens in new tab)

Affected components: CARRIER NETWORK - SMS, Middle East & AfricaSMS, Middle East & Africa

Timeline of updates

  1. investigating

    Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Etisalat network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified

    Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender Type to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified

    Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender Type to the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  4. monitoring

    We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs to the United Arab Emirates and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  5. resolved

    The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs to the United Arab Emirates is operating normally.

Changes Rewindex caught on this incident

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Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2026-10-20 20:45 UTC, resolved after 3.8 h, 5 update(s); edited after publishing.

Title
SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender IDs to United Arab Emirates
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/incidents/pwfkkq1r3jgd

Twilio profileRecent Twilio incidentsAll outages on October 20, 2026Twilio in October 2026MarkdownJSON