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Twilio: SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in South Africa

MinorStatus: resolvededitedStarted Resolved (3.7 h)5 updatesstatus.twilio.com (opens in new tab)

Affected components: CARRIER NETWORK - SMS, Middle East & AfricaSMS, Middle East & Africa

Timeline of updates

  1. investigating

    Twilio customers may be experiencing SMS delivery delays between a subset of Twilio Long Codes and multiple networks in South Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified

    Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified

    Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. monitoring

    We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  5. resolved

    The incident has been resolved and SMS delivery between a subset of Twilio Long Codes and network subscribers on affected networks in South Africa is operating normally.

Changes Rewindex caught on this incident

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Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2026-10-27 01:34 UTC, resolved after 3.7 h, 5 update(s); edited after publishing.

Title
SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in South Africa
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/incidents/mr1t016jmyc4

Twilio profileRecent Twilio incidentsAll outages on October 27, 2026Twilio in October 2026MarkdownJSON