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Twilio: Customer's Unable to Create New Requests for Hosting and Porting

MinorStatus: resolvededitedStarted Resolved (1.9 h)4 updatesstspg.io (opens in new tab)

Affected components: PHONE NUMBERS

Timeline of updates

  1. investigating

    Our monitoring systems have detected a potential issue with Customer's unable to create new requests for hosting / porting. Potential failures when attempting to sign existing requests. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

  2. identified

    Our engineers have identified the issue where porting and hosting request creation is not operational and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

  3. monitoring

    We are observing recovery of the issue where porting and hosting request creation is not operational . We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

  4. resolved

    We are no longer experiencing an issue where porting and hosting request creation is not operational. This incident has been resolved.

Changes Rewindex caught on this incident

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Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2026-10-21 15:07 UTC, resolved after 1.9 h, 4 update(s); edited after publishing.

Title
Customer's Unable to Create New Requests for Hosting and Porting
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/incidents/d5mvyn2zjvwz

Twilio profileRecent Twilio incidentsAll outages on October 21, 2026Twilio in October 2026MarkdownJSON