Twilio: Delays for Voice Transcription
AWS outage, Sep 28, 2022 · 16 vendors, 16 incidents
Twilio’s incident started in the same window without naming AWS (timing only, not evidence of a link). (timing only, posted +1 h 24 min vs the first vendor naming AWS)
Swipe sideways to see the whole diagram.
Mermaid source
flowchart LR
root["AWS<br/>own incident not archived"]:::inferred
h1["Within an hour<br/>3 vendors, 3 blamed AWS<br/>Daily, Unbounce, Gusto"]:::blames
root --> h1
h4["1 to 4 hours later<br/>3 vendors, 3 blamed AWS<br/>Lever, Jira, Confluence"]:::blames
root --> h4
me["Twilio (this incident)<br/>posted +1 h 24 min"]:::me
root -.->|"same window"| meFull event: timeline, evidence and all vendors →
Detected automatically from incidents that started together and named the same provider. A link means one vendor’s incident named another, not a confirmed cause.
Timeline of updates
- resolved
The delay issues with Voice Transcriptions have been resolved and and Voice Transcriptions are operating normally at this time. This incident has been resolved.
From Twilio’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).