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Twilio: SMS Delivery Delays from a Subset of Twilio Short Codes to Claro Colombia

MinorStatus: resolvededitedStarted Resolved (2.8 h)4 updatesstatus.twilio.com (opens in new tab)

Affected components: CARRIER NETWORK - SMS, Latin AmericaSMS, Latin America

Timeline of updates

  1. investigating

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Claro network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. monitoring

    We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Claro network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  4. resolved

    The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Claro network subscribers in Colombia is operating normally.

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Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).

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